As a result of the Novel Coronavirus we have adapted the way we do business and will continue to update as advice changes. We are currently open for business and operating as usual in the ‘new normal’.
Our first priority is to keep our team and our clients safe and to ensure we continue to provide peace of mind around valuations but with minimal contact and the highest safety measures. This means that our valuers and our clients must take extra care and be understanding and flexible to ensure the safety of all.
We are still able to carry out valuations with strict processes in place as per the Australian Property Institute and Queensland Health guidelines. In response to the current situation the rules around inspections have been relaxed which may allow us in some cases, to provide a valuation with an external inspection only. Please note that this is not the norm as inspections are usually carried out in-person and on-site.
Customer Service During COVID19 Pandemic
Firstly, we hope you and your loved one’s are navigating these unique times as best as possible.
What we’re doing
We want to keep you safe and we want to keep our team safe. Every possible measure available to us is being taken. Particularly during any lockdown you will find we can immediately implement stricter procedures and in some cases external inspections will be possible although this is definitely not the normal procedure and is only available under very limited circumstances so please ask.
When our valuers visit your property:
We will refrain from shaking hands. We’re not being rude, it’s just not a good idea right now.
Our team will not touch any household items.
Our team will wear mask and gloves as required.
We have equipped our valuers with 20L bottles of water and hand wash.
Before entering the property hands are cleaned.
Upon leaving the property hands are cleaned.
In addition, we have provided anti-bacterial wipes and hand sanitiser.
What we ask of you
Our ideal environment is to be able to get in and out of your home without touching a single thing.
We therefore ask that every occupier of the property have every door open and open doors for us on arrival at the property.
We ask you to please ensure all blinds are open and all lights are turned on.
We are striving towards minimal exposure.
Please ensure your tenants are aware we are visiting.
Please talk to your tenants to ensure they are well.
Please advise us immediately if you become aware of anyone at the property with illness.
We wish everyone good health during this difficult time. If you have any further requirements, suggestions or concerns please call us to discuss.